frequently ask questions

clarification

We are very grateful you visited this section. This will serve as an heads up to some of the frequent issues we face not just on our resort but in the whole Island.

Internet has been a problem in the Island. Being in an Island and as far as 5-6 hours drive from the main city of Palawan, Puerto Princesa. There are only 2 internet companies providing internet services, and cannot accommodate a number of subscribers. Making it hard for some establishments to have a solid sustainable connectivity . However The Good thing about it is there is just a lot of exciting activity and a lot of breath taking views you can spend your time and energy with. There’s never enough time to explore have fun around this tropic piece of paradise. 

We anticipated these issues that’s why we try to bring you the best connection we can provide. We have direct connection to the cell towers. We invest in it, though, we can only do so much.

Our Internet connection works best only at the lobby and around the pool side.

We provide free shuttle services, available anytime. However, it depends on the availability of the vehicle, itself. but if you have urgent need like catching a flight or tour just ask the front desk ahead of time so it’ll be extremely flawless.

Water is not safe to drink in the Island. There’s a lot of cases regarding water and food poisoning in El Nido. That’s why as much as possible we suggesting you not to ask for service water wherever you eat and choose where you dine wisely. We have set of Bars and Restaurants that we can recommend. 

On our resort though, We took actions to prevent these cases rooting from our facilities. We had our water tested regularly. We provide free drinking water available in the restaurant and at the front office. And all the products we use are approved by the department of environment and natural resources (DENR), Department of trades and Industry(DTI) and also the municipal council

Aside from having beautiful Islands and lagoons, El nido actually has different beaches, falls and a lot more to offer. you don’t need to ride a boat to reach these spots. You can either book a van or you can take it into your own hands. Rent and ride a motorbike then explore. Our front office can help you everyday from 7am up until 10pm in the evening.

El nido is not a one spot destination. The beauty and activities in here was spread in different locations. Each location though is not very far from each other as this is just a small town. Each destination is unique and has its own thrill. Pretty much you’ll love every place and corner of El Nido! 

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rooms
cleanliness 100%
internet
wi-fi 80%
security
safety of the guest 99%
access
easy to find the place 95%

Visit us

Sitio Caalan St., Baranggay Masagana
El Nido, Palawan

Call us

Reach us trough our mobile number everyday from 7am-10pm

+63 9985482368
+63 9153177055

Contact us

frontdesk@bougainvillacottages.com

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